Applicant FAQ's

Q: I have forgotten my password, how do I reset my password?

  • On the applicant login screen click on the 'Forgotten your password?' link

  • enter the e-mail address username you registered with and click on the reset button



  • an e-mail will be sent to the registered e-mail address. Follow the instructions and click on the link provided. This will take you to a page where you can enter your new password.




  • Enter your new password and confirm the new password and click on the Reset Password button. You can now login in using your new password.

Q: Change my account details or password

You can change the name, organisation and password for your account by going to My Submissions and clicking on Update My Details.

To change the email address associated with your account please email service@smartygrants.com.au.  For more detailed instructions refer to the following help Update your account details or password.


Q: I tried to use the reset password and....


Option 1 - I did not get the email

Step 1:  If you did not get the email check your spam and junk mail – although it could also be that your organisation spam filter is blocking the email.

Step 2:  Please CHECK THAT YOU ENTERED YOUR EMAIL CORRECTLY.  Typos are quite common for applicants either when filling out the forgotten password or when registering their email address as the username.
Step 3:  Make sure you are using a registered email address. It is quite common for applicants to try and access the system using an unregistered email address - if you have already applied, the funder will be able to check this for you or you can contact service@smartygrants.com.au.


Option 2:  I reset my password but I was asked to update my details
If you are being asked to update your details it is because you have clicked on the 'update details' link. From here you can update your name, organisation and password - if you do not wish to do either of these simply click the 'My Submissions' link to exit the area.

Q: How often should I save my application form? Is there a timeout limit?

It is highly recommended that you click Save Progress regularly when you are filling out a form.
 
For security reasons you will be logged out of your application if 60 minutes has elapsed and you have not saved your progress or navigated between pages.

If this time elapses, you will be shown the login page again. If you successfully enter your login details you will be returned to the page you were viewing.

Please note: If you were filling out a form, we attempt to retain any changes you have made, so you can continue working on the form after you log back in.

To avoid losing your work we recommend that you press save regularly.

Q: What file types can I upload into my application or acquittal forms?

The following files are supported for uploading:

File TypeFile Extension
Audio:

adp, au, snd, mid, midi, kar, rmi, m4a, mp4a, mpga, mp2, mp2a, mp3, m2a, m3a, oga, ogg, spx, eol, dts, dtshd, lvp, pya, aac, aif, aiff, aifc, flac, m3u, wax, wma, ram, ra, rmp, wav


Excel: xls, xlm, xla, xlc, xlt, xlw, xlam, xlsb, xlsm, xltm, xlsx, xltx
Image:bmp, cgm, g3, gif, ief, jpeg, jpg, jpe, png, btif, tiff, tif, psd, djvu, djv, dwg, dxf, fbs, fpx, fst, mmr, rlc, mdi, npx, wbmp, xif, ras, cmx, fh, fhc, fh4, fh5, fh7, ico, pcx, pic, pct, pnm, pbm, pgm, ppm, rgb, xbm, xpm, xwd, png, jpg, jpeg, cr2
Message:msg
PDF:pdf
Powerpoint:ppt, pps, pot, ppam, pptm, sldm, ppsm, potm, pps, pot, ppam, pptm, sldm, ppsm, potm, pptx, sldx, ppsx, potx
Text:rtf, txt, text, conf, def, list, log, in, rtx, tr5, csv
Video:3gp, 3g2, h261, h263, h264, jpgv, jpm, jpgm, mj2, mjp2, mp4, mp4v, mpg4, mpeg, mpg, mpe, m1v, m2v, ogv, qt, mov, fvt, mxu, m4u, pyv, viv, f4v, fli, flv, m4v, mng, asf, asx, wm, wmv, wmx, wvx, avi, movie, mp4
Word:doc, dot, docm, dotm, docx, dotx
Zip:zip, tar, gz, sqz

Q: Unable to submit?

Applicants and Staff can reference Help Guide for Applicants. This walks applicants through submitting.  The most common reasons an applicant won't be able to submit their applications include:

  • not filled in a mandatory/required field, this can include file upload question and budget grid
  • have used alpha characters in a number question field,
  • has gone over the word limit on a question,  

All of these errors are highlighted in red on the review page which sits at the very end of the application.  Sometimes the applicant has filled in the whole form but has not gone to the review page so does not see the submit button. The submit button sits on the review page.

Q: The round has closed, and I can't submit my applications for reason xxxxxx?

Unfortunately we cannot help as the Grantmaker (Funder) are the only ones that can grant an extension of time for you. The funders contact details are generally found on the first page of your application or on their website. If the grantmaker does not provide contact details you can do a google search for the funding organisation and use the organisation general contacts.

Q: When I Iog in I do not see my application.

You will find any submissions on the grantmakers (Funder) applicant site under the 'my submissions' link at the top of the screen.  If your submission is not there it is most likely that the application you are trying to view was either created under a different username (email address) or you may be looking under an incorrect funder applicant site.  Is there possibly an alternate email address you may also have registered. Do you know the correct application ID?  If you still have any issues, you can contact the SmartyGrants support team on (03) 9320 6888 and quote the Application ID.

Q: The date I am trying to enter is not being accepted?

The date must be in the format of dd/mm/yyyy, you either use the date picker to choose a date or manually type it in, but it must be in the format dd/mm/yyyy.

Q: When registering for an account I don't have a organisation name?

That is ok, you can just put in N/A or your own name. This filed is mandatory so you need to have some content in there, however it doesn't really matter what it is.